Shipping Policy

Thank you for shopping at Paw Heaven! This shipping policy outlines the terms and conditions related to the shipping and delivery of your orders.

1. Shipping Destinations

   We currently ship to addresses within the United States. We do not ship to international addresses at this time. Please check back in the future for updates on our shipping destinations.

2. Shipping Methods and Delivery Times

   We offer the following shipping methods:

   • Standard Shipping: Delivery within 5-7 business days.
   • Expedited Shipping: Delivery within 2-3 business days.
   • Overnight Shipping: Delivery within 1 business day.

   Please note that delivery times are estimates and may vary depending on factors such as product availability, shipping destination, and carrier delays. We are not responsible for delays caused by the shipping carrier.

3. Shipping Costs

   Shipping costs are calculated based on the weight of your order, the shipping destination, and the shipping method selected. You can view the shipping costs for your order during the checkout process before you complete your purchase.

   We may offer free shipping promotions from time to time. Please check our website or sign up for our newsletter to stay informed about these promotions.

4. Order Processing Time

   Orders are typically processed within 1-2 business days after they are placed. Orders placed on weekends or holidays will be processed on the next business day.

   Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.

5. Tracking Your Order

   You can track your order using the tracking number provided in the shipping confirmation email. Simply click on the tracking link to view the current status of your shipment.

   You can also track your order by logging into your account on our website and viewing your order history.

6. Shipping Carriers

   We use reputable shipping carriers such as UPS, FedEx, and USPS to deliver your orders. The specific carrier used for your order will depend on the shipping destination and the shipping method selected.

7. Delivery Issues

   • Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the shipping carrier to investigate the issue and, if necessary, file a claim.
   • Damaged Packages: If you receive a damaged package, please contact us immediately. We may request photos of the damage to help us process your claim.
   • Incorrect Address: It is your responsibility to provide a correct and complete shipping address. We are not responsible for packages that are delivered to an incorrect address due to an error on your part.

8. Contact Us

   If you have any questions or concerns about our shipping policy, please contact our customer support team at support@pawheaven.com.